https://www.chinadaily.com.cn/a/202502/06/WS67a3ef2ea310a2ab06eaa572.htm
Highlights•AI as automated respondents reduces citizen-initiated contact; learning-driven AI worsens the effect more than rule-driven AI.•Respondent image, channel, purpose, and matter affect citizen contact but hardly mitigate AI's negative impact.•Unlike the digital divide, young, highly educated individuals are least likely to contact AI respondents in government.•The gap between AI adop...
Highlights•AI adoption is a continuum rather than a dichotomous.•The underlying causes of global governmental AI adoption divide is explored.•Explainable Artificial Intelligence (XAI) models are utilized.•Technological infrastructure, institutional quality, finance resources, population structure, economic development and globalization are important.AbstractDespite the recognized potential ...